For Change of Mind items, as stated we are not required by Australian Consumer Law to provide a refund or replacement. However, we want you to be happy with your purchase, so we do extend a 30 day return process whereby we may provide a Shop Coupon at our discretion less initial shipping costs and a $5.00 administration fee.

Please be very sure that you want the product before purchasing.

Cancellation

If you change your mind you will have a short window of opportunity to cancel your order before it is sent. Please see below for details:

ITEM NOT YET DISPATCHED
> If an order has not yet been registered with Australia Post we will provide a coupon to the value of your purchase less an administration fee of $5.00
> If an order has been registered with Australia Post but not yet dispatched we will provide a coupon to the value of your order less an administration fee of $5.00

ITEMS THAT HAVE BEEN DISPATCHED
You must contact us within 30 days of taking delivery and organise the return of the product to receive a shop coupon to the value of your purchase price less shipping costs and an administration fee of $5.00. The item must meet certain requirements:

> Products must not be damaged or altered in any way by you during the time the product is in your possession.
> The product is deemed to be in your possession until the product is received by us.

Your Obligations

Return Shipping: Change of Mind return shipping and insurance to Janty Jewellery is at your own cost.
We are not responsible for the risk of loss or damage for returning a product during shipment, so please ensure you include tracking and advise us of the tracking number and shipping agent.

Our Obligations

Janty Jewellery reserves the right to accept or reject returns as outlined in our Refund and Returns Policy. If the product is deemed fit for return, we will process the return and provide you with a coupon to the value of the item less and administration fee of $5.00. We will provide details of the coupon to you via email.